Shipping Policy
Last Updated: June 1, 2024
Thank you for shopping with The Shoe Tree. We strive to provide you with the best online shopping experience possible. This Shipping Policy outlines our shipping and delivery practices for orders within Canada.
1. Shipping Zones
We currently ship to addresses within Canada only. We do not offer international shipping at this time.
2. Shipping Methods and Timeframes
We offer shipping through Canada Post & in store pick up options to meet your needs:
Standard Rate Expedited Shipping: Estimated delivery is within 4-8 business days of order placement.
In Store Pick-Up: Completed orders are available for in store pick-up during our regular hours, next business day.
Our hours and address is indicated in the website footer.
Please note that delivery times may vary depending on your location, and unforeseen circumstances such as extreme weather or disruptions in our carrier's services may impact delivery times. We will make every effort to keep you informed of any delays.
3. Order Processing
All orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays may be processed on the next business day.
4. Shipping Costs
FREE SHIPPING on all Regular priced items over $120.00.
FLAT RATE SHIPPING of $25.00 when purchasing sale items or items under required value.
5. Tracking Your Order
Once your order is processed and shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Delivery Address
Please ensure that you provide us with accurate and complete shipping information during the checkout process. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Delivery Attempts
Our shipping carriers will make multiple attempts to deliver your order. If they are unable to deliver your package after several attempts, it may be returned to us. Additional shipping charges may apply for re-shipment.
8. Damaged or Lost Packages
In the rare event that your order arrives damaged or is lost during transit, please contact our Customer Support team immediately. We will work with you to resolve the issue as quickly as possible. Please see our Returns & Refunds Policy, or email us at info@theshoetree.ca
9. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please don't hesitate to contact us.
Changes to Shipping Policy
We may update our Shipping Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the policy.